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SIGEDIS
Redesign of mypension.be
As part of the redesign of mypension.be, I contributed to the homepage redesign and designed the section where citizens can find information about their supplementary pension. The challenge was to translate complex pension legislation into a clear and accessible user experience while still including all legally required technical information.
My role in the design process
Business analysis
Analysing the domain of supplementary pensions and challenging complex business requirements from a user perspective.
Information architecture
Designing user flows, site structures and content hierarchies in close collaboration with stakeholders.
Mockup design
Designing low- and high-fidelity wireframes and interactive prototypes. Discussing and adapting designs.
UI design
Designing accessible and consistent user interfaces using the eGov 3.0 Design System.
Usability testing
Planning and conducting usability tests, analysing user feedback, and translating insights into actionable design improvements.
Implementation support
Collaborating closely with functional analysts and developers to refine designs, address technical constraints, and ensure successful implementation.
Sofie Palmans
Director Supplemantary Pensions at Sigedis
Working with Lore was a real added value for us. She consistently put the users of mypension.be at the center and stepped into the complex world of supplementary pensions as an engaged business partner. Even when interests diverged, she remained a connecting force—sharp, constructive, and solution-oriented. From user research to prototypes and quality checks, she took ownership of the entire process and contributed strategically throughout.
With her open communication, critical eye, and constructive approach, she brought not only a great deal of expertise, but also energy and inspiration to our team — a voice we will truly miss.
Design outcome
The result of this project is a new version of the mypension.be website.
Overview of the three pension types
Research made clear that citizens often confuse supplementary pension with pension savings. We decided to display the 3 types of pension on the homepage, although mypension.be doesn’t show info about pension savings. We did this to help users understand the difference in order to interpret the amount of their supplementary pension correctly.
It is made clear that a supplemantary pension consists out of different pension plans
Citizens may build up different supplementary pension plans throughout their careers. The total supplementary pension is the sum of all these pension plans. To interpret the amounts correctly it is important that the user understands this concept and links each plan to a job. The supplementary pension overview page visualises this structure.
Retirement amount is not fixed
An important concept that not all users know, is that the insurance company or pension fund managing their supplementary pension invests their money. The amount they will receive at retirement depends on how these investments perform over time. By displaying three amounts at the end of the timeline, we made this concept clear at a glance.
Yearly changes explained
Users wanted to understand why the value of their supplementary pension changed over the past year. We designed a detailed timeline showing every contribution and deduction that affected the total amount.
Tine Vangansewinkel
Functional analyst at Sigedis
Lore meticulously incorporates all input from analysis, business, and development into the UX and design, but always puts the end-user first. In a complex environment (both business and technical), an indispensable perspective!
Back to home
Back to home
SIGEDIS
Redesign of mypension.be
As part of the redesign of mypension.be, I contributed to the homepage redesign and designed the section where citizens can find information about their supplementary pension. The challenge was to translate complex pension legislation into a clear and accessible user experience while still including all legally required technical information.
My role in the design process
Business analysis
Analysing the domain of supplementary pensions and challenging complex business requirements from a user perspective.
Information architecture
Designing user flows, site structures and content hierarchies in close collaboration with stakeholders.
Mockup design
Designing low- and high-fidelity wireframes and interactive prototypes. Discussing and adapting designs.
UI design
Designing accessible and consistent user interfaces using the eGov 3.0 Design System.
Usability testing
Planning and conducting usability tests, analysing user feedback, and translating insights into actionable design improvements.
Implementation support
Collaborating closely with functional analysts and developers to refine designs, address technical constraints, and ensure successful implementation.
Sofie Palmans
Director Supplemantary Pensions at Sigedis
Working with Lore was a real added value for us. She consistently put the users of mypension.be at the center and stepped into the complex world of supplementary pensions as an engaged business partner. Even when interests diverged, she remained a connecting force—sharp, constructive, and solution-oriented. From user research to prototypes and quality checks, she took ownership of the entire process and contributed strategically throughout.
With her open communication, critical eye, and constructive approach, she brought not only a great deal of expertise, but also energy and inspiration to our team — a voice we will truly miss.
Design outcome
The result of this project are two online services:
- Burgergegevens raadplegen which allow employers to quickly and securely retrieve specific citizen data from the official social security databases
- Toegang tot mijn data which allow citizens to manage requests to access their data
Overview of the three pension types
Research made clear that citizens often confuse supplementary pension with pension savings. We decided to display the 3 types of pension on the homepage, although mypension.be doesn’t show info about pension savings. We did this to help users understand the difference in order to interpret the amount of their supplementary pension correctly.
It is made clear that a supplemantary pension consists out of different pension plans
Citizens may build up different supplementary pension plans throughout their careers. The total supplementary pension is the sum of all these pension plans. To interpret the amounts correctly it is important that the user understands this concept and links each plan to a job. The supplementary pension overview page visualises this structure.
Retirement amount is not fixed
An important concept that not all users know, is that the insurance company or pension fund managing their supplementary pension invests their money. The amount they will receive at retirement depends on how these investments perform over time. By displaying three amounts at the end of the timeline, we made this concept clear at a glance.
Yearly changes explained
Users wanted to understand why the value of their supplementary pension changed over the past year. We designed a detailed timeline showing every contribution and deduction that affected the total amount.
Tine Vangansewinkel
Functional analyst at Sigedis
Lore meticulously incorporates all input from analysis, business, and development into the UX and design, but always puts the end-user first. In a complex environment (both business and technical), an indispensable perspective!
Back to home
Back to home
SIGEDIS
Redesign of mypension.be
As part of the redesign of mypension.be, I contributed to the homepage redesign and designed the section where citizens can find information about their supplementary pension. The challenge was to translate complex pension legislation into a clear and accessible user experience while still including all legally required technical information.
My role in the design process
Business analysis
Analysing the domain of supplementary pensions and challenging complex business requirements from a user perspective.
Information architecture
Designing user flows, site structures and content hierarchies in close collaboration with stakeholders.
Mockup design
Designing low- and high-fidelity wireframes and interactive prototypes. Discussing and adapting designs.
UI design
Designing accessible and consistent user interfaces using the eGov 3.0 Design System.
Usability testing
Planning and conducting usability tests, analysing user feedback, and translating insights into actionable design improvements.
Implementation support
Collaborating closely with functional analysts and developers to refine designs, address technical constraints, and ensure successful implementation.
Sofie Palmans
Director Supplemantary Pensions at Sigedis
Working with Lore was a real added value for us. She consistently put the users of mypension.be at the center and stepped into the complex world of supplementary pensions as an engaged business partner. Even when interests diverged, she remained a connecting force—sharp, constructive, and solution-oriented. From user research to prototypes and quality checks, she took ownership of the entire process and contributed strategically throughout.
With her open communication, critical eye, and constructive approach, she brought not only a great deal of expertise, but also energy and inspiration to our team — a voice we will truly miss.
Design outcome
The result of this project is a new version of the mypension.be website.
Overview of the three pension types
Research made clear that citizens often confuse supplementary pension with pension savings. We decided to display the 3 types of pension on the homepage, although mypension.be doesn’t show info about pension savings. We did this to help users understand the difference in order to interpret the amount of their supplementary pension correctly.
Overview of multiple pension plans
Citizens may build up different supplementary pension plans throughout their careers. The total supplementary pension is the sum of all these pension plans. To interpret the amounts correctly it is important that the user understands this concept and links each plan to a job. The supplementary pension overview page visualises this structure.
Retirement amount is not fixed
An important concept that not all users know, is that the insurance company or pension fund managing their supplementary pension invests their money. The amount they will receive at retirement depends on how these investments perform over time. By displaying three amounts at the end of the timeline, we made this concept clear at a glance.
Yearly changes explained
Users wanted to understand why the value of their supplementary pension changed over the past year. We designed a detailed timeline showing every contribution and deduction that affected the total amount.
Tine Vangansewinkel
Functional analyst at Sigedis
Lore meticulously incorporates all input from analysis, business, and development into the UX and design, but always puts the end-user first. In a complex environment (both business and technical), an indispensable perspective!
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